At ZYLO ECOM (I) PRIVATE LIMITED, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied, you may request a return, subject to the terms and conditions below.

Conditions for Returns

In order for the goods to be eligible for a return, please ensure that:

• The goods were purchased within the last 7 days.

• The goods are in their original packaging and unused.

Non-returnable Items

The following types of goods are not eligible for return:

• Items made to your specifications or clearly personalised.

• Goods that by their nature are not suitable for return, deteriorate quickly, or are past their expiry date.

• Items that cannot be returned for health protection or hygiene reasons, and have been unsealed after delivery.

• Goods that, after delivery, are inseparably mixed with other items due to their nature.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

Refunds

• Only regular-priced items are eligible for refunds. Discounted or sale items are non-refundable.

• This exclusion may not apply to you if not permitted by applicable law.

Return Process

Customers are responsible for the cost and risk of returning items to us. Please ensure you use a trackable and insured courier service to minimise the risk of loss or damage in transit. We are unable to issue refunds without receiving the returned items or valid proof of delivery.

Please send returns to the following address:

ZYLO ECOM (I) PRIVATE LIMITED

• SHOP NO214 SFRIDHAM PLAZA, OPP SHREEDHAR FLORA, AMAR, Nikol, Ahmedabad, Ahmedabad- 382350, Gujarat

• +918042301292
• info@zylolifestyle.in

We do not take responsibility for items damaged or lost during the return shipment.

Cancellation of Offers

If your purchase was made as part of a promotional offer, any applicable offer or discount will be cancelled in case of return of such items.

Contact Us

If you have any questions regarding our Return, Refund, or Replacement Policy, feel free to reach out:

• +918042301292
• info@zylolifestyle.in